Shipping policy

Shipping Policy

Effective Date: 03 July 2026
Store Name: Klyrabuy.co.uk

At Klyrabuy.co.uk, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how your order is processed, shipped, and delivered.

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1. Shipping Methods

We offer the following shipping methods:

* Standard Shipping
* Express Shipping (if available)
* International Shipping (where applicable)
* Courier partners may include trusted third-party logistics providers depending on your location

Available shipping options may vary depending on your delivery address.

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2. Order Processing Time

* All orders are processed within 5 to 7 days after payment confirmation
* Orders are processed Monday to Friday (excluding public holidays)
* You will receive a confirmation email once your order has been processed and shipped

Please note that processing time is separate from delivery time.

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3. Delivery Timeframes

Estimated delivery times are as follows:

* Domestic (UK): 5 to 7 days
* International: 3 to 4 weeks

Delivery times are estimates only and may vary due to courier delays, customs processing, or peak seasons.

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4. Shipping Costs

Shipping charges are calculated based on:

* Order value
* Delivery location
* Shipping method selected at checkout

Shipping costs will be clearly displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

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5. Tracking Information

Once your order has been shipped:

* You will receive a tracking number via email 
* You can use this tracking number to monitor your delivery status on the courier’s website
* Tracking information may take 24–48 hours to update after dispatch

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6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to:

* Courier service disruptions
* Weather conditions
* Customs clearance (for international orders)
* High order volumes during peak seasons

If your order is delayed beyond the estimated timeframe, please contact us at klyrabuy@gmail.com and we will assist you.

We are not responsible for delays caused by external courier or customs services, but we will always support you in resolving the issue.

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7. Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at the time of ordering.

We are not responsible for:

* Orders delivered to incorrect addresses provided by the customer
* Failed deliveries due to unavailability of the recipient
* Additional charges for re-delivery in such cases

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

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8. International Shipping

If applicable, we offer international shipping to selected countries.

* International delivery times: 2 to 3 weeks
* Customs duties, taxes, or import fees may apply depending on your country’s regulations
* These charges are the responsibility of the customer unless otherwise stated

We are not responsible for delays caused by customs clearance.

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9. Lost or Missing Packages

If your package appears lost or has not been delivered:

* Contact us at klyrabuy@gmail.com within 5 to 7 working days of the estimated delivery date
* We will investigate the issue with the courier
* Resolution may include replacement or refund depending on the situation

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10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Klyrabuy.co.uk
Email: klyrabuy@gmail.com
Address : London Ilford