Refund policy

Return & Refund Policy

Store Name: Klyrabuy.co.uk

At Klyrabuy we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a simple and fair return and refund process.

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1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

* The item must be unused, unworn, and in original condition
* The item must be in its original packaging with all tags intact
* Proof of purchase (order confirmation or receipt) is required
* The item must not fall under non-returnable categories listed below

We reserve the right to reject returns that do not meet these conditions.

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2. Return Timeframe

Customers may request a return within 7 days of receiving their order.

After 7days , we are unable to accept return requests unless the product is defective or damaged.

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3. Return Process

To initiate a return:

1. Email us at klyrabuy@gmail.com with your order number and reason for return
2. Our support team will review your request and provide return instructions
3. Once approved, you must ship the item back to us within the given instructions
4. After inspection, your refund or exchange will be processed

We aim to make the process smooth and hassle-free for all customers.

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4. Refund Process & Timing

Once we receive and inspect the returned item:

* You will receive an email confirmation of approval or rejection
* Approved refunds will be processed within 1 to 2 weeks
* Refunds will be issued to your original payment method

Please note:

* Banks or payment providers may take additional time to reflect the amount in your account
* Shipping fees (if applicable) are generally non-refundable unless the return is due to our error

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5. Exchange Options

We offer exchanges for eligible items, subject to stock availability.

You may request an exchange for:

* A different size
* A different color
* A replacement item (if damaged or defective)

If the requested item is unavailable, you may choose a refund or store credit (if offered by the store).

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6. Damaged or Defective Products

We sincerely apologize if you receive a damaged or defective item.

In such cases:

* Contact us within 3 to 4 days of delivery
* Email clear photos/videos of the product and packaging to klyrabuy@gmail.com 
* We will review your case and offer a replacement, exchange, or full refund

We cover return shipping costs for damaged or incorrect items.

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7. Non-Returnable Items

The following items cannot be returned or exchanged:

* Sale or clearance items (unless defective)
* Gift cards or digital products
* Personal care or hygiene-related items (if opened)
* Customized or made-to-order products
* Items marked as “Final Sale”

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8. Return Shipping Costs

* If the return is due to customer preference (size, change of mind, etc.), the customer is responsible for return shipping costs
* If the return is due to our error (wrong item, defective, or damaged), we will cover the return shipping cost
* Shipping charges paid at checkout are non-refundable unless the return is due to our fault

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9. Contact Us

If you have any questions about returns or refunds, please contact us:

Klyrabuy.co.uk
Email: klyrabuy@gmail.com
Address: London Ilford